Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity.
● For engineers by engineers
● Interactive Q&A
● Lucky winner gets a $50 Amazon Gift Card!
Skip the support ticket and join us as we cover the most common issues submitted by CUCM users. We’ll show you how to resolve these issues quickly so you can move on to your next task.
Are you wasting resources on dormant and underutilized phones in CUCM? Join us for this workshop to learn how you can quickly build reports to find dormant or underutilized phones and extensions.
Company executives need access to data to make better business decisions. Join us in this workshop to learn how to build CUCM dashboards and reports using custom attributes, multiple search sets, and more.