Are you getting the whole picture of your contact center data? With Variphy, you can visualize a typical workday in shorter intervals to analyze performance.
How much staffing does your call center need? Reveal when calls last longer than the daily average so you can staff your center appropriately.
If there are anomalies in established call volume patterns, you can assign or remove agents accordingly.
Managers can now see for themselves how the day-to-day call utilization is performing.
Keep an eye on trends throughout the day, week, or month to help you allocate resources.
We have developed useful templates for rapid response reports required by different business owners.
Variphy gives you visibility on your top agents and who might need extra assistance.